Return & Refund Policy

Returns and Refund Policy for LIT ZIT

At LIT ZIT, we strive to ensure customer satisfaction by providing high-quality products designed to meet your skincare needs. However, we understand that sometimes you may need to return or exchange a product. Please review our Returns and Refund Policy below to guide you through the process.

1. Eligibility for Returns:

- Products can only be returned within 30 days of purchase.

- To be eligible for a return, the item must be unused, unopened, and in its original packaging.

- Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Returns are not applicable for:

- Opened or used products.

- Items purchased during sales or promotions, unless they are defective or damaged.

2. Product Warranty:

- All LIT ZIT products come with a One-Year limited warranty against manufacturing defects.

- The warranty covers issues such as product malfunctions, defects in materials, or workmanship under normal usage conditions.

The warranty does not cover:

- Damage caused by misuse, neglect, or unauthorized modifications.

- Normal wear and tear or cosmetic damage (e.g., scratches, discoloration).

- Damage caused by improper storage or exposure to extreme environmental conditions.

To claim a warranty service, please contact us at info@litzitpatches.com with your proof of purchase and details of the defect.

3. Refund Policy:

- Refunds are processed only for items returned in compliance with our return policy.

- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

- Approved refunds will be processed within 7–10 business days to your original payment method.

- Shipping charges, if applicable, are non-refundable.

4. Damaged or Defective Products:

- If you receive a damaged or defective product, please contact us at info@litzitpatches.com within 48 hours of receiving the product.

- Provide your order details and photos of the damage for our review.

- We will offer a replacement or refund for defective products, including covering shipping costs for the replacement.

5. Exchanges:

Exchanges are allowed only for defective or damaged items.

If you wish to exchange an item, please contact our customer support team for further instructions.

6. Non-Returnable Items:

Certain items are exempt from being returned or refunded:

Gift cards.

Products purchased from unauthorized resellers.

Items marked as "final sale"

7. Process for Returns:

To initiate a return, contact us at info@litzitpatches.com with your order number and reason for return.

Upon approval, you will receive instructions for returning the item, including the return address.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

8. Cancellation Policy:

Orders can only be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled.

9. Contact Information:

For any questions or concerns regarding returns, refunds, or warranty claims, please contact us:

Email: info@litzitpatches.com

Phone: 850-996-8096

Note: LIT ZIT reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically for any changes.